Terms & conditions

About us

This website is run by AKA Pharma Ltd, trading as Longton Pharmacy. We are a company registered in England and Wales (company number 11437472) with our registered office at 1 Dawn Avenue, Burslem, Stoke-on-Trent ST6 7JS. Our VAT number is GB 348 5673 60.

Our pharmacy is at 22 The Strand, Longton Exchange, Stoke-on-Trent ST3 2JH. It is registered with the General Pharmaceutical Council (registration number 1037073). Our superintendent pharmacist is Hinna Ahmed (GPhC 2076355). Online consultations are reviewed by our in-house prescriber, Hinna Ahmed, Independent Pharmacist Prescriber (GPhC 2076355).

Your account

You need an account to order. You must be 18 or over, give accurate details, and keep your password private. You're responsible for orders placed through your account.

Pharmacy medicines and your health questionnaire

Some medicines can only be supplied after a pharmacist has checked they're suitable for you. For these you'll be asked to complete a short health questionnaire. You must answer honestly and for the person who will use the medicine. Our pharmacist may contact you with questions, and may decide not to supply a product if it isn't right for you. That decision is final, and you won't be charged for anything we don't supply.

For your safety, we limit some medicines (for example those containing codeine or pseudoephedrine) to one pack per order, and we may refuse orders that suggest a medicine is being misused.

Orders and payment

Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown before you pay. Your order is accepted when we email you to say it has been approved or dispatched.

For orders containing pharmacy medicines, we place a hold on your card when you order and only take the payment once a pharmacist approves it. Other orders are charged when you place them.

If we've made an obvious pricing mistake or an item is unavailable, we'll contact you before processing the order and you can cancel for a full refund.

Delivery, cancellations and returns

See our delivery and returns pages. Medicines can't be returned once they've left the pharmacy unless they're faulty or not what you ordered. This doesn't affect your statutory rights.

Medical advice

Information on this website is general and doesn't replace advice from a healthcare professional. Always read the patient information leaflet. If symptoms persist or get worse, speak to a pharmacist or your GP. In an emergency call 999, or 111 for urgent advice.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

Changes and law

We may update these terms from time to time; the version on this page when you order applies to that order. These terms are governed by the law of England and Wales.