Delivery & collection
How we get your order to you, and what happens before it leaves the pharmacy.
Last updated 13 November 2026
Home delivery
UK delivery costs £3.99 per order, and usually takes 2-3 days from when your order is ready to send. We'll email you when it's on its way, with tracking where available.
We currently deliver to addresses in the United Kingdom only.
Free collection
Choose "Collect in store" at checkout and pick your order up from 22 The Strand, Longton Exchange, Stoke-on-Trent ST3 2JH. We'll email you when it's ready. Please bring your order number.
Pharmacy medicines
If your order includes pharmacy (P) medicines, one of our pharmacists reviews your health questionnaire before anything is prepared. We place a hold on your card at checkout and only take payment once the order is approved. Delivery times start from approval. If the pharmacist can't approve an item, we'll release the hold and email you to explain.
When will my order be sent?
Orders are prepared during our opening hours. Orders placed in the evening, at weekends or on bank holidays are prepared on the next working day.
Problems with a delivery
If your parcel is late, damaged or something is missing, please contact us and we'll put it right.