Complaints & feedback
We want to hear when we get things right, and especially when we don't.
Last updated 13 November 2026
Tell us
You can reach us in whichever way suits you:
- Call 01782 313783 and ask to speak to the pharmacist or manager
- Email longtonpharmacy22@gmail.com
- Use our contact form
- Visit or write to us at 22 The Strand, Longton Exchange, Stoke-on-Trent ST3 2JH
Please include your order number if your complaint is about an order.
What happens next
We'll acknowledge your complaint, look into it fully and reply with what we found and what we'll do about it. Complaints about clinical matters are reviewed by our superintendent pharmacist, Hinna Ahmed.
If you're not happy with our response
You can raise a concern with the General Pharmaceutical Council (GPhC), which regulates pharmacies in Great Britain. Our registration number is 1037073. Visit pharmacyregulation.org to find out how.